Please visit "Business During COVID-19" page for latest updates on shipping.
All orders placed before 9 am (GMT) will be shipped out on a same day. We do hold most of our spare parts in fulfilment warehouse with 2 PM cut off (GMT) so you might receive your parts faster than expected.
Please email us at firstname.lastname@example.org if you would like to know when your order will be delivered, otherwise you will receive fulfilment notification on the day of dispatch.
Free 1st Class Delivery in the UK!
All UK orders are shipped by Royal Mail 1st Class (24-48hr delivery). For any higher value orders, we might chose to ship with UPS, Hermes or Parcelforce.
Please note that any lower value orders will be shipped by recorded delivery only (no tracking) unless you upgrade to 'Signed For' option at the checkout.
EU & Worldwide
Worldwide shipping charge varies between 4 GBP to 22 GBP (depends on order's value, size and weight).
Most EU & USA orders will reach it's destination within 3-5 working days. Then it is down to customer's local post office to sort out the parcels and deliver to the customer. Please let us know if your parcel did not arrive within 2 weeks time at email@example.com.
For further destinations, please expect 2-3 weeks delivery.
Please note that low value orders will be shipped by Standard delivery service only. Any items up to 2kg will be shipped by Royal Mail International, otherwise UPS will be used.
If you change your mind while the order is still in progress, please email us as soon as possible at firstname.lastname@example.org. Make sure to include your order number in the subject.
We will be able to cancel your order only if it was not dispatched yet. Please note that for most spare parts orders we use fulfilment providers and transaction cannot be cancelled after 8am (GMT).
If you change your mind and would like to return a product purchased from myBESTscooter, you may ask to do so within 14 days of the delivery date for a refund (to your original form of payment only). Please contact us at email@example.com if you would like to start the return process, quoting your order number and the reason for returning.
Normally, all returns for non-defective reasons are subject to a restocking fee up to 30% (to cover the loss of value of the goods supplied if the loss is the result of unnecessary handling by you). Returned products must be undamaged, clean, and in otherwise new condition with no missing contents.
For all 'changed mind' returns shipping must be prepaid and insured. Any shipping charges incurred when returning product to myBESTscooter.co.uk are the responsibility of the customer unless the product is returned because of defective reasons.